Digistore24 emails to end customers

Digistore24 automatically informs your customers about all order processes by email. Below is a list of cases where your customers receive an email. We also show you where you can view the email protocol of an order and give you some examples of the content contained in such emails.

1. ​Cases in which your customers receive automatic emails from Digistore24

Single payment

  • Order confirmation
  • Order cancellation
  • Cancellation request
  • Problem with order
  • Reminder

Installment

  • Order confirmation
  • Order cancellation
  • Cancellation request
  • Problem with order
  • Reminder

Subscription

  • Order confirmation
  • Order cancellation
  • Cancellation request
  • Problem with order
  • Reminder

2. ​View emails that your customers have received from Digistore24

Step-by-step guide

  1. In the vendor view, go to Reports > Transactions.
  2. Click on the magnifying glass icon  , to access the order details.
  3. Scroll down to the Journal window.

Here you can see which automated emails your customer has received and when they received them.

3. ​Examples: Content of automatic emails

Cancellation request

Problem with order

Reminder

Order confirmation

Order cancellation

Updated on 7. June 2018

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