Can't find your question?
Have a look at our questions & solutions category or write an email to our support.
You bought a product via Digistore24? Then switch to the FAQ for buyers.
Have a look at our questions & solutions category or write an email to our support.
That depends what you view your calling to be:
Do you want to be...
...a vendor selling your own products on the internet while handling and automating the entire sales process via Digistore24 so that you don't have to take care of anything anymore? If so, start now with our quick start guides!
...an affiliate advertising other products and receiving commission for every sale you broker? And all this by distributing links to potential customers - Digistore24 will take care of the rest for you. If so, start now with your quick start guide for affiliates!
As a vendor or affiliate, you are engaged in a commercial activity. Therefore, we can only pay out your earnings to you if you have provided a valid VAT ID (subject to VAT) or tax number (Small Business Act). This means that you can also use Digistore24 without a business registration, but will not earn any money on Digistore24 until you have registered a business.
Click here to find out more about company obligations.
To sell a product in the USA, you have to conclude a B2B contract with Digistore24 Inc, United States.
In Account > Products you will now see two options on how to request approval for your product:
Please note that there are different approval criteria for Europe and the USA:
There are two views on Digistore24:
Information that you need only as a vendor/affiliate can be found in the corresponding view.
Once you have logged into Digistore24, you can see in the top left corner which view you are in and change it if necessary.
You will find your Digistore24 ID in the top left corner when you are logged into Digistore24.
You can use it to log in. However, it is also located in your promolink and is therefore very important.
Yes, that's possible. Please write to our support and mention your old Digistore24-ID and best of all several IDs.
You can change your password by clicking here.
Creating a product is not enough for affiliates to promote your product.
Once you have created your product, you also have to set up a so-called marketplace entry. This is because affiliates can only find your product and promote it to potential buyers once your product is on the Digistore24 marketplace.
You have to be logged in to make a test payment on your order form. We set a cookie for www.digistore24.com. from our backoffice (www.digistore24-app.com) to authenticate the test payment.
If the test payment function is still not displayed on your order form, please check to see if you have activated an option in your browser that blocks such cross-domain tracking. In Safari, such an option is called "Prevent cross-site tracking".
Please note that your product is not automatically placed on the marketplace. In order for your product to appear on the marketplace, you must first create a marketplace entry.