Frequently Asked Questions

As a vendor or affiliate, you are engaged in a commercial activity. Therefore, we can only pay out your earnings to you if you have provided a valid VAT ID (subject to VAT) or tax number (Small Business Act). This means that you can also use Digistore24 without a business registration, but will not earn any money on Digistore24 until you have registered a business.

​Click here​ to find out more about company obligations.

1. Go to Account > Details and scroll to the Reseller Contracts window.
2. Click on "Read B2B contract" to get informed about the conditions of the contract.
3. If you agree with the terms and conditions, click on "Conclude B2B Agreement with Digistore24 Inc, United States".
4. Click on "Yes" to conclude the contract.

To sell a product in the USA, you have to conclude a B2B contract with Digistore24 Inc, United States.

1. Go to Account > Details and scroll to the Reseller Contracts window.
2. Click on "Read B2B contract" to get informed about the conditions of the contract.
3. If you agree with the terms and conditions, click on "Conclude B2B Agreement with Digistore24 Inc, United States".
4. Click on "Yes" to conclude the contract.

In Account > Products you will now see two options on how to request approval for your product:

1. If you want to sell your product in the United States, click on "DS.us: Request approval".
2. If you want to sell your product in Europe, click on "DS.de: Request approval".

Please note that there are different approval criteria for Europe and the USA:

1. Criteria for approvals in the USA
2. Criteria for approvals in Europe

There are two views on Digistore24:

• One for vendors,
• and one for affiliates.

Information that you need only as a vendor/affiliate can be found in the corresponding view.

Once you have logged into Digistore24, you can see in the top left corner which view you are in and change it if necessary.

You will find your Digistore24 ID in the top left corner when you are logged into Digistore24.

You can use it to log in. However, it is also located in your promolink and is therefore very important.

Yes, that's possible. Please write to our support and mention your old Digistore24-ID and best of all several IDs.

You can change your password by clicking here.

Creating a product is not enough for affiliates to promote your product.

​​Once​ you have created your product, you ​also​ have to set up a so-called ​​​​​​​marketplace entry​. This is because affiliates can only find your product and promote it to potential buyers once your product is on the Digistore24 marketplace.

You have to be logged in to make a test payment on your order form. We set a cookie for www.digistore24.com. from our backoffice (www.digistore24-app.com) to authenticate the test payment.

If the test payment function is still not displayed on your order form, please check to see if you have activated an option in your browser that blocks such cross-domain tracking. In Safari, such an option is called "Prevent cross-site tracking".

Please note that your product is not automatically placed on the marketplace. In order for your product to appear on the marketplace, you must first create a marketplace entry.