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Frequently Asked Questions

Operating Digistore24

Where do I find the vendor/affiliate view?

Where do I find my Digistore24 ID?

Can I change my Digistore24 ID?

I can't log in. Why?

How can I change my password?

How can I earn money on Digistore24?

Where can I find my invoices?

How can I delete my account?

Which products can I sell through Digistore24?

How can I conclude a reseller contract with Digistore24 Inc, United States?

Payout, tax and credit notes

​I sold a product but haven't received any money yet. Why?

​I sold a product but only got part of the money. Why?

VAT was charged on the sale of my product even though I am a small entrepreneur. Why?

​Do I really have to register as a business to use Digistore24?

I don't know if I'm subject to VAT.

I am subject to VAT but only have a tax number. What should I do?

It won't let me save my VAT ID/tax number when I enter it under Account > Details. Why not?

I was paid in a net amount even though I provided the VAT ID. Why?

Why did a customer make a return even though returns ​aren't supposed to be possible?

The error message "payment denial" occurred when my customer made a payment. What should I do?​

​Setting up products

​I want affiliates to promote my product. How can I do that?

​Can I test installments or subscriptions with the test purchase feature?

​I don't have a thank you page. Will my product still be approved?

I can't see the test payment function on my order form. Why not?

Why does my product not appear on the marketplace?

How can I sell a product in the USA?

Solve customer requests yourself

How can I cancel a subscription for my customer?

My customer wants to change the payment method. How can I do that?

My customer wants to change the payment plan. How can I do that?

How can I give a refund for one of my customer's orders?

Why is it not possible to give my customer a refund?

Why can't I give my customer a refund?

Why is my event fully booked when e-tickets should still be sold?

Upsells, upgrades and add-ons

My upgrade URL does not work. Why?

IPN

​No IPN notifications are being sent despite an existing connection. Why?

​Which systems/applications can be connected to Digistore24 without programming costs?

​What IPN event is used for an installment or subscription payment if it is not the first payment?

Promote sales as an affiliate

​I brokered a product but haven't received any money yet. Why?

I brokered a product but only got part of the money. Why?

​Do I really have to register as a business to use Digistore24?

​I don't know if I'm subject to VAT.

​I am subject to VAT but don't have a tax number. What should I do?

​I can't find a particular product on the marketplace!

Updated on 19. July 2019

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