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Setting up physical products and creating delivery notes

On Digistore24, vendors can sell physical products in addition to their digital products. This option is limited to appropriate product groups, such as CDs, DVDs or books that are related to the theme of the digital product. The following items are particularly suitable: versions of digital products on a data carrier or print editions of E-books. The following items are not suitable to be sold on Digistore24: electrical appliances, toiletries, furniture etc. that have no relation to a digital product. Just like with digital products, Digistore24 must grant approval beforehand.

1. Setting up physical products on Digistore24

Setting up physical products is similar to setting up digital products. The only difference between the two product groups is in relation to the product type. Therefore, when setting up your physical product, use the guide on how to set up digital products, but in the Product information window, select the option Deliverable for the Product type.

Alternatively, you can also change the product type afterwards:

  1. In the vendor view, go to Account > Products.
  2. Click on the pen icon of the respective product.
  3. In the Product information area, select the option Deliverable for the Product type.
  4. Finally, click on Save at the bottom.

Now the postal address of your customer will be automatically requested when they access the order form.

​2. Delivery of physical products

Digistore24 does not handle the delivery of physical products. In principle, Digistore24 is not a delivery or a fulfillment company. However, you can easily connect a third-party provider to our system that will handle the delivery for you. There are two options for the automatic information transmission to your delivery partner: via email or via an API interface.

Option A: Automation of the information transmission via email

Step-by-step guide

  1. In the vendor view, go to Account > Products.
  2. Click on the pen icon  of the respective product.
  3. Click on the tab Notifications.
  4. In the Notify by email window, enter the email address of your delivery partner for the desired fields (About sales, About refunds, About chargebacks ). You can also enter multiple email addresses.
  5. In the Copy notification settings window directly below, you can transfer the entered settings to other products. Then, click on Copy.
  6. Finally, click Save.

Now your delivery partner will receive an email with the delivery information for each order.

Please note:

You should notify your delivery partner in advance and obtain their approval before entering their email address on Digistore24.

Option B: Automation of the information transmission via an API interface

Details on how to connect to the Digistore24 API interface can be found in our technical information section. Please note that you should possess programming skills to integrate the API interface.

3. Creating delivery notes

If you sell physical products via Digistore24, you can attach a delivery note to the shipment so that the customer knows the return address in the event of a return.

Step-by-step guide

First of all, you need to upload a header image for your delivery note:

  1. In the vendor view, go to Account > Images.
  2. Click on the button Add new image.
  3. For Image type, select the option Order form header.
  4. Upload an image file.
  5. Finally, click Save.

Now you can set up your delivery note:

  1. In the vendor view, go to Account > Delivery notes.
  2. Click on the button Create delivery note.
  3. For Name in the General section, enter an internal name for your delivery note. This name is only visible to you.
  4. For Header image in the Header window, select a header image.
  5. For Message 1 you can enter who the shipment was sent by.
  6. In the Return address window, enter the return address.
  7. In the following windows you can optionally add additional messages.
  8. At the end, please click on Save.

Finally, link the product you are selling with the delivery note:

  1. In the menu, go to Account > Products.
  2. Click on the pen icon  for the product that is to be linked with the delivery note you’ve just created.
  3. For Delivery note in the Product information window, choose the delivery note that you have created.
  4. Scroll to the bottom and click Save.

Now you can download your delivery note in order to attach it to your delivery product:

  1. In the vendor view, go to Reports > Deliveries.
  2. Click on the yellow sheet icon of the respective order.

You can now download the delivery note as a PDF. Alternatively, you can export all delivery notes via CSV. In this case the delivery notes will be found in the CSV table, also available as PDF links.

Updated on 17. July 2018

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