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Setting up telephone feature – for vendors

With DigiCalls, Digistore24’s telephone feature, you can now easily manage a complete telephone sales team – even as a one-man business! How is this possible? At Digistore24, our new telephone feature has automated all the processes needed to ensure a seamless telephone sales operation.

Just 4 steps

All you have to do is set up a sales team (step 1) and add members to it (step 2). Then, determine the commissions of the members (step 3) and create ticket triggers (step 4) that automatically create telephone tickets for your sales team.

This way, your team members know when to call which customer and for what reason; and automatically receive their commission upon successful completion of a sale. You as a vendor don’t have to do anything else!

Below we will guide you step by step on how to set up Digistore24’s telephone feature.

1. Step: Set up a sales team

First, set up a sales team so that you can add members to it in the second step.

Step-by-step guide

2. Step: Add members to your sales team

​After you’ve set up a sales team in the last step, now add members to it. All members must have their own account on Digistore24. If this is not yet the case, your members can register here: https://www.digistore24.com/signup​

Step-by-step guide

You will find an overview of all your members by going to Settings > Manage sales teams in the tab Teams. Click on the pencil icon to edit the settings again.

Add yourself as a team member

So that it’s possible for you as team admin to access your own member area, make calls, approve commissions and view statistics, you must add yourself as a team member with the corresponding rights.

Step-by-step guide

​​You can see what the member’s area looks like and what features are there by clicking ​here​.

3. Step: Determine sales commissions

Please note: The following commissions apply only to the members of your sales team; they are not to be confused with the regular affiliate and joint venture commissions.

Step-by-step guide

You will find an overview of all your commission settings for all products by going to Settings > Manage sales teams​ in the tab Commissions. Here you can also change the commissions individually.

Examples of set-up commission and rebilling commission

Example 1: Product with set-up commission

You sell a product for 800 € (single payment).

You want to pay your telemarketers a set-up commission of 50% for a set-up commission basic amount of 300 €.

You do not want to pay your telemarketers a rebilling commission.

VAT and the DS24 margin are deducted first from the gross amount (800 €):
800 € – 127.73 € – 64.20 € = 608.07 €

Please note: You can freely choose the set-up commission basic amount. Make sure that its value is lower than the net amount of the single payment.

Since you only want to pay a set-up commission to your telemarketers, the set-up commission basic amount over 300 € serves as the basis for calculating the commission: 50% (set-up commission) of 300 € (set-up commission basic amount) = 150 €

Example 2: Product with set-up commission and rebilling commission

You sell a product for 800 € (single payment).

You want to pay your telemarketers a set-up commission of 50% for a set-up commission basic amount of 300 €.

 You also want to pay your telemarketers a rebilling commission of 10%.

VAT and the DS24 margin are deducted first from the gross amount (800 €):
800 € – 127.73 € – 64.20 € = 608.07 €

The set-up commission is again calculated as above:

50% (set-up commission) of 300 € (set-up commission basic amount) = 150 €

The rebilling commission is calculated as follows:
608.07 € – 300 € (set-up commission basic amount) = 308.07 €
10 % of 308.07 € = 30.81 €

Therefore, the seller receives a 150 € set-up commission and an additional 10% commission from the remaining amount (308.07 €) – in this example this is 30.81 €. This gives an overall commission of 180.81 €.

Example 3: Product with rebilling commission

  • You sell a product for 800 € (single payment).
  • You do not want to pay your telemarketers a set-up commission.
  • You only want to pay your telemarketers a rebilling commission of 10%.

​VAT and the DS24 margin are deducted first from the gross amount (800 €):
800 € – 127.73 € – 64.20 € = 608.07 €

The rebilling commission is calculated as follows:
10 % of 608.07 € = 60.81 €

Please note:

If a subscription is sold with recurring payments, then the set-up commission will only apply for the first payment. Only the rebilling commission is calculated for all subsequent payments. The calculation for recurring payments takes place as shown in the last example.

4. Step: Create ticket trigger

For your information: Trigger stands for a particular buying behavior – e.g. an early order cancelation by the customer. Further triggers may be cancelations, returns or chargebacks. If such a trigger occurs, Digistore24 will automatically create a ticket for your team. This ticket contains all the important customer and order data i.e. all the data needed for the telephone call.

Step-by-step guide

Updated on 23. April 2018

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